Contents
Data Protection Levels
1 About This Privacy Policy
This Privacy Policy explains how gologame ("we", "us", "our") collects, processes, stores, and protects personal information that belongs to players ("you", "your") who register and use the gologame platform at gologame.ws.
gologame operates as a digital gaming and sports betting platform serving users in Pakistan. All personal data we handle is treated with the same care we would want applied to our own. We do not view player data as a commercial asset to be monetised — it exists so that we can operate the platform, verify identities, process payments in PKR, and keep accounts secure.
This policy should be read alongside our Terms and Conditions and Responsible Gaming policy. By registering an account at gologame, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the platform.
Plain English version: This document tells you exactly what data gologame collects about you, what it is used for, who else sees it (almost nobody), how long it is kept, and what you can do to access, correct, or delete it. No surprises.
2 Data We Collect at GoloGame
gologame collects only the information necessary to operate the platform safely, process PKR transactions, verify identities, and maintain account security. We collect data in three main ways: directly from you when you provide it, automatically when you use the platform, and from third-party payment processors when you make a deposit or withdrawal.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Provided by you at registration / KYC |
| Contact Data | Mobile number, email address, residential city | Provided by you at registration |
| Financial Data | Easypaisa/JazzCash wallet reference, IBFT transaction IDs | Provided by payment processors |
| Account Activity | Bet history, deposit/withdrawal records, session times, game preferences | Automatically logged by the platform |
| Technical Data | IP address, device type, browser type, operating system | Automatically collected via server logs |
| Communications | Support chat transcripts, emails, complaint records | Generated when you contact us |
gologame does not collect sensitive personal information such as biometric data, religious beliefs, ethnicity, or political opinions. We do not collect payment card full numbers — card payments are processed by our licensed payment partners who are PCI-DSS compliant, and only tokenised references are retained by gologame.
3 How GoloGame Uses Your Data
Every piece of data collected by gologame is used for a specific, defined purpose. We do not use your data for anything outside of the purposes described below:
- Account creation and management: Your identity and contact data is used to create your gologame account, verify your age (18+ requirement), and maintain your account profile.
- Processing deposits and withdrawals in PKR: Financial data is used to facilitate payments through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payment systems. This includes confirming that payment methods belong to the registered account holder.
- Fraud prevention and account security: Technical data including IP addresses and device information is used to detect unusual login patterns, prevent unauthorised account access, and identify suspicious betting activity that may indicate fraud or match manipulation.
- Regulatory compliance and KYC: gologame is required to verify customer identities as part of its anti-money laundering (AML) obligations. CNIC information and payment method verification serve this purpose.
- Customer support: Communication data is used to handle support queries, resolve disputes, and process complaints efficiently.
- Responsible gaming monitoring: Account activity data — including session lengths, deposit frequency, and betting patterns — is used to identify early signs of problem gambling behaviour so that our responsible gaming team can offer appropriate support.
- Platform improvement: Aggregated, anonymised technical and activity data is used to understand how the gologame platform is being used, identify technical issues, and prioritise product improvements. This analysis never identifies individual users.
- Marketing communications: If you have opted in, your contact details are used to send promotional offers, bonus notifications, and platform updates. See Section 11 for full details and opt-out instructions.
4 Legal Basis for Processing
gologame processes your personal data on one or more of the following lawful bases:
- Contractual necessity: Processing your identity, contact, and financial data is necessary to fulfil the contract between you and gologame — specifically, to operate your account, accept deposits, settle bets, and process withdrawals. Without this processing, the service cannot be provided.
- Legal obligation: Collecting and retaining CNIC information, transaction records, and identity verification documents is required by anti-money laundering regulations and licensing conditions applicable to gologame's operations.
- Legitimate interests: Using technical data for fraud prevention, security monitoring, and platform improvement serves gologame's legitimate business interests and the safety interests of all platform users, provided these interests do not override your fundamental privacy rights.
- Consent: Marketing communications are sent only with your explicit consent, provided at the time of registration or through your account settings. You may withdraw this consent at any time.
5 Cookies & Tracking Technologies
gologame uses cookies and similar tracking technologies to operate the platform effectively and understand how it is being used. Here is a plain explanation of what that means:
- Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preference, and ensure the bet slip and wallet work correctly. You cannot opt out of essential cookies without preventing the platform from working.
- Analytics cookies: These allow us to understand which pages are most visited, how long users spend on different sections of gologame, and where players typically encounter difficulties. The data is aggregated and does not identify individual users.
- Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and credential stuffing attacks. These are essential for platform security.
- Preference cookies: Remember settings you have chosen, such as your preferred display format for odds, your VIP dashboard view, and any notifications you have dismissed.
gologame does not use third-party advertising cookies or behavioural tracking pixels. We do not allow advertising networks to place cookies through the gologame platform. You can manage cookie preferences through your browser settings, though disabling essential cookies will impair your ability to use the platform.
Most modern mobile browsers on Pakistani networks allow you to clear cookies and browsing data through the Settings menu. Clearing gologame cookies will log you out of your current session and reset preference settings, but will not affect your account, balance, or VIP status.
6 Data Sharing at GoloGame
gologame does not sell your personal data to third parties. Full stop. Your information is only shared in the specific, limited circumstances described below:
- Payment processors: When you make a deposit or request a withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card payment, the minimum necessary information (such as your mobile number or account reference) is shared with the relevant payment provider to process the transaction. These providers operate under their own privacy policies and data protection obligations.
- Identity verification providers: During KYC checks, CNIC data may be shared with licensed identity verification service providers who verify document authenticity. These providers are contractually bound to use your data solely for the verification purpose and to delete it thereafter.
- Regulatory authorities: gologame may be required to disclose account information to relevant regulatory or law enforcement authorities when legally compelled to do so — for example, in the investigation of suspected money laundering or fraud. We will always seek to limit such disclosures to what is strictly required by law.
- Game software providers: Some games on the gologame platform are supplied by licensed third-party game providers. These providers may receive anonymised session data (e.g., bet amounts, outcomes) as part of standard game operation. They do not receive your identity or contact information.
- Internal group entities: If gologame shares data within its corporate group, it does so only for the purposes described in this policy and under binding internal data protection agreements.
gologame has never sold, rented, or commercially licensed any player data to advertisers, data brokers, or marketing companies. Any company claiming to have purchased gologame user data is misrepresenting itself.
7 How GoloGame Secures Your Data
Protecting your personal data from unauthorised access, disclosure, alteration, and destruction is a core operational priority at gologame. The security measures we maintain include:
- 256-bit SSL encryption on all data transmitted between your device and gologame servers — the same standard used by major Pakistani banks.
- Encrypted storage for sensitive fields including CNIC references, hashed passwords, and financial references. Passwords are never stored in readable form.
- Two-factor authentication (2FA) available for all accounts. We strongly encourage all gologame players to enable 2FA for additional login security.
- Strict internal access controls: Only gologame staff members with a verified operational need can access personal account data. Access is logged and audited.
- Regular security audits conducted by independent third-party cybersecurity firms on a quarterly basis.
- Incident response procedures: In the unlikely event of a data breach, gologame will notify affected users within 72 hours of becoming aware, describing the nature of the breach and the steps being taken to address it.
8 Data Retention Periods
gologame retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active account data (identity, contact, financial): Retained for the duration of your active account relationship with gologame, plus a minimum of 5 years following account closure. This retention period is required by anti-money laundering regulations.
- Betting and transaction records: Retained for a minimum of 5 years from the date of the relevant transaction or bet settlement, in compliance with financial record-keeping requirements.
- KYC and identity verification documents: Retained for the duration of account activity plus 5 years. Copies of CNIC and address verification documents are stored in encrypted form.
- Support communications: Chat transcripts and email correspondence are retained for 3 years from the date of the communication, or longer if the matter relates to an unresolved dispute.
- Technical logs (IP, device data): Retained for up to 12 months in active form. Anonymised aggregate versions may be retained indefinitely for platform analytics.
- Marketing consent records: Retained for as long as you remain subscribed, and for 3 years following unsubscription, as evidence of consent management.
When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. gologame does not retain personal data "just in case" beyond what is operationally or legally required.
9 Your Rights Over Your Personal Data
You have the following rights over the personal data gologame holds about you. To exercise any of these rights, contact our support team at support@gologame.ws with the subject line "Data Rights Request":
Right of Access
Request a copy of all personal data gologame holds about you. We will provide this within 30 days.
Right to Rectification
Ask us to correct inaccurate or incomplete data in your account record. Updates take effect within 5 working days.
Right to Erasure
Request deletion of your data where there is no legal or regulatory reason to retain it.
Right to Restriction
Ask us to limit how we use your data while a correction or objection request is being resolved.
Right to Portability
Request your data in a structured, machine-readable format that you can transfer to another service.
Right to Object
Object to processing based on legitimate interests, including profiling for responsible gaming purposes.
gologame will respond to data rights requests within 30 days. In complex cases this may be extended to 60 days, with explanation. Note that some rights are limited where gologame is legally required to retain or process data — for example, AML retention requirements override erasure requests for transaction records during the mandatory retention period.
10 Children's Privacy
gologame does not knowingly collect personal data from any person under the age of 18. The platform is strictly for adults. During registration, all users are required to confirm their age and to provide a date of birth that confirms they are at least 18 years old. Age verification checks using CNIC data are conducted on all new accounts.
If gologame becomes aware that a minor has registered an account or provided personal data, that account will be closed immediately, all data will be securely deleted, and any deposited funds will be returned to the originating payment method after appropriate checks. Parents or guardians who believe a minor may have accessed the gologame platform should contact us immediately at support@gologame.ws.
11 Marketing Communications
gologame may send you promotional messages about bonuses, new product launches, PSL season offers, VIP Club updates, and other platform news. We only do this if you have explicitly opted in to receive such communications at the time of registration or through your account settings.
Communications are sent via SMS to your registered Pakistani mobile number and/or email to your registered address. You can opt out of marketing communications at any time through either of the following methods:
- Log into your gologame account, go to Account Settings → Notifications, and toggle off marketing communications.
- Reply "STOP" to any SMS from gologame.
- Click the unsubscribe link in any marketing email.
- Email support@gologame.ws requesting removal from marketing lists.
Opting out of marketing communications does not affect essential service communications. gologame will continue to send transactional messages including deposit confirmations, withdrawal notifications, account security alerts, and VIP cashback credit notifications regardless of your marketing preference — because these are necessary for the safe operation of your account.
12 Changes to This Privacy Policy
gologame may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the platform, or changes in applicable regulations. When we make material changes — meaning changes that affect how we use your data in a meaningful way — we will notify you via the mobile number or email address registered to your account with at least 14 days' advance notice before the changes take effect.
Minor clarifications, corrections of typographical errors, or updates that do not change the substance of how your data is processed may be made without specific notification, though the updated date at the top of this page will always reflect when changes were last made. The current version of this Privacy Policy is always the governing version. We recommend checking this page periodically if you have any concerns about how your data is handled at gologame.
13 Contact Us About Privacy
If you have any question, concern, or complaint about how gologame handles your personal data, please contact us. We take privacy queries seriously and will respond promptly:
- Email: support@gologame.ws (subject: "Privacy Enquiry")
- Data Rights Requests: support@gologame.ws (subject: "Data Rights Request")
- Live Chat: Available directly on the gologame platform, 24 hours a day
- Response commitment: All privacy-related enquiries acknowledged within 24 hours; substantive responses within 5 working days; data rights requests fulfilled within 30 days.
If you are not satisfied with how gologame has handled a privacy complaint after raising it with us directly, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. gologame will cooperate fully with any such process.